Privacy Policy
Last updated: September 24, 2026
Sheridan AI Consulting ("Sheridan AI Consulting," "we," "us," or "our") operates sheridanaiconsulting.com and provides AI receptionist, website, and related marketing automation services (the "Services"). This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Contact information you provide, such as your name, email address, phone number, and business type, when you fill out a form, schedule a call, or call our demo line.
- Communications, including call recordings and transcripts, text messages, and web chat conversations you have with us, or with an AI Employee we operate on behalf of a client business.
- Usage data, such as pages visited and general device or browser information, collected automatically when you use our website.
How We Use Your Information
We use your information to:
- Respond to inquiries and schedule calls or appointments
- Operate, configure, and support the AI Employee and related services for our clients
- Send appointment confirmations, reminders, and requested follow-up communications
- Improve our website, services, and AI call and chat flows
- Meet legal and regulatory obligations
Text Messages and Phone Calls
If you provide your phone number, you may receive calls and text messages from us related to your inquiry, appointment scheduling, and account or service updates. We do not sell or share your phone number or SMS opt-in information with third parties for their own marketing purposes. Message and data rates may apply, and message frequency varies by conversation. You can opt out of text messages at any time by replying STOP, or request help by replying HELP. Consent to receive texts or calls is never a condition of purchasing any service.
How We Share Information
We share information only with:
- Service providers who help us operate our business (such as our CRM, calendar, and messaging platform providers), under agreements that limit their use of your data to providing that service
- Law enforcement or regulators, when required by law
We do not sell your personal information.
Data Retention
We retain contact and consent records for as long as needed to provide the Services, comply with legal obligations (including SMS consent and opt-out records), and resolve disputes.
Cookies and Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control cookies through your browser settings.
Your Choices
You can ask us to access, correct, or delete your personal information, or opt out of marketing communications, by contacting us using the details below.
Children's Privacy
Our Services are directed at businesses and are not intended for use by children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date above reflects the most recent version, and continued use of our website or Services after a change means you accept the update.